Refund policy

Returns are accepted only within 48 hours of delivery for damaged, defective, or incorrect items dispatched by us.

To be eligible for a return:

  • The item must not be washed, altered, or damaged by the customer

  • In original packaging with tags

  • Proof of purchase are required

To initiate a return, contact us at:
📩 yasham.care@gmail.com

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or if we sent the wrong product or wrong size, contact us within 48 hours of delivery with:

  • Clear photos of the item

  • Photos of packaging

  • Your order number

If approved, we will offer either:

  • A free replacement, or

  • A full refund

We will cover return shipping costs only in cases where the error is from our side.

Return Shipping Responsibility

  • If the product is damaged or incorrect → We cover the cost.

  • Returns for personal preference or incorrect size selected by the customer are not eligible for return or refund.

Exchanges

We do not offer direct exchanges.
If eligible, customers may request a replacement. Otherwise, a refund will be issued to the original payment method.

Non-Returnable Items

We do not accept returns for:

  • Wrong size ordered by the customer (please check our size chart before purchasing)

  • Personal preference or change of mind

  • Sale items

  • Gift cards

Refunds

Once your return request is approved and inspected, refunds will be processed within 7–10 business days to the original payment method.

If more than 15 business days have passed since approval, contact us at yasham.care@gmail.com.

International Orders

Currently, we ship only within India. International return policies may differ when international shipping becomes available.